Support

Once we receive and inspect the returned item, please allow up to 14 business days for the refund to be processed. After the refund is approved, the funds will be credited back to your original pay...

Ensuring ethical manufacturing is a core value for our company. We hold BSCI (Business Social Compliance Initiative) certification, which demonstrates our commitment to ethical and responsible sour...

Our bags are water-resistant and can withstand brief exposure to light rain showers. However, they are not fully waterproof.We recommend avoiding prolonged exposure to rain, heavy downpours, or sub...

Our bags are specifically designed with ergonomics in mind to ensure maximum comfort and to promote good posture. Here's what makes our bags ergonomic:Internal, Aluminum Framework: Lightweight and ...

Ergonomic features in school bags are designed with the well-being and comfort of the user in mind, especially when considering growing children who often carry significant weight in their bags. Be...

Oops! I bought the wrong bag. How do I swap my online order?Is your Savvy bag just not fitting as it should? Maybe you’re not happy with the colour? Whatever your reason, we are happy to receive yo...

Please see below the process to return a product:1. Initiate the Return: Customers are requested to fill out the return form located within the Help Centre. Please refer to https://savvybags.zendes...

Once the refund is initiated from our end, we will send you a confirmation email with the relevant details.If you have any questions or require further clarification regarding your refund status, p...

No, items purchased online cannot be returned to a physical store. All online orders must be returned directly to us following the return procedure outlined on our website. This helps us efficientl...

Once it has been established that your order is eligible for refund, please follow the process below to obtain your refund:1. Initiate the Return: Customers are requested to fill out the return for...