Support

The duration of the repair process can vary based on the nature and extent of the damage, as well as our current repair workload. On average, once we receive your bag, the repair process typically ...

Yes, if your order hasn't been shipped yet, we can update the delivery address for you. Please contact our customer service team as soon as possible with your order number and the new address detai...

We've covered a wide range of frequently asked questions in the various sections of our help centre, but if you have any other questions or concerns that haven't been addressed, we're here to help!...

To find stores that stock Savvy bags, we recommend visiting our "Resellers Page" on our official website - https://totembags.co.za/pages/resellers. There, you'll find a comprehensive list of author...

Yes, we offer special discounts for bulk purchases. If you're interested in placing a large order for a school or institution, please contact our sales team for more information on pricing and logi...

If your bag requires repair, please follow the steps below:1. Warranty Check: First, determine if your bag is still under warranty. Our products come with a 1-year warranty covering manufacturing d...

Yes, you can! If you have a valid promotional code, you can enter it at the checkout page before finalizing your purchase. Please note that only one promotional code can be used per order, and it c...

We are committed to sustainability and the well-being of our planet. When it comes to our school bags:1. Reduced Chemical Usage: We ensure that our bags are manufactured without harmful chemicals. ...

Yes, we offer a range of accessories designed to complement our bags, enhancing functionality, organisation, and style. Here's a list of some of the most popular accessories available:1. Pencil Bag...

If you're returning an item due to a mistake on our part, such as receiving a defective product or the wrong item, we will cover the return shipping costs. In such cases, please contact our custome...