Support

Our customer service team is available to assist you during the following hours:Monday to Friday: 8:30 AM - 5:00 PMSaturday: ClosedSunday: ClosedPlease note that these hours are based on South Afri...

Taking good care of your bag can significantly extend its lifespan. Here are some tips on what to avoid to ensure your bag remains in top condition for as long as possible:1. Overloading: Always ad...

We're truly sorry to hear that your package arrived damaged and your satisfaction is our top priority. Ensuring the safe delivery of your items is of utmost importance to us, and we deeply regret a...

Cleaning your bag appropriately can help maintain its appearance and longevity. Here's a general guideline on how to clean different types of bags. However, always refer to any care labels or instr...

Oops! I bought the wrong bag. How do I swap my online order?Is your Savvy bag just not fitting as it should? Maybe you’re not happy with the colour? Whatever your reason, we are happy to receive yo...

We're sorry, but we currently do not offer international shipping. Our shipping is limited to domestic locations only. We apologize for any inconvenience this may cause and appreciate your understa...

Our customer service platform provides you with a seamless support experience. If you have a problem or question, here are the best ways to contact our customer service team:1. Support Ticket: Plea...

We take immense pride in ensuring that the information presented on our website, including product prices and descriptions, is as accurate as possible. Here's how we maintain our standards:Regular ...

Excitedly, we offer nationwide shipping at no charge with all orders of R800 or more (which roughly covers our entire backpack range.) For any orders below the R800 threshold, a small fee of R99 wi...

The pricing of our new season bags versus our older models is influenced by several factors:Innovative Features: With each new season, we often introduce enhanced design elements, improved function...